PostPoint Mail Forwarding, Mailbox & Virtual Address Services

Terms & Conditions.

The legal stuff.


  • ‘the company’ means the service provider,, a brand owned and operated by World Interactive LLC
  • ‘the client’ means an individual, company or organisation at whose application the company agrees to provide a service to under the terms of this agreement.
  • ‘agreement’ means the contract and understanding between the company and the client to which these terms and conditions apply for the duration that any services are provided.


The content of this agreement shall apply in relation to any services ordered by the client from the company.


In order to commence service, the client is required to make payment for the appropriate package as published on the company’s website. No services will be provided, nor is the client authorised to use any of the company’s services, until full payment has been received by the company.

All service subscriptions renew automatically unless cancelled by the client or company. However, it is the clients responsibility to ensure that there is sufficient funds on their payment method for the subscription to renew successfully. If the clients subscription payment fails multiple times and the client does not remedy this within one (1) month, the company reserve the right to return post to sender.

The company accepts payment by credit and debit card, direct debit and bank transfers (BACS). Cheques are not acceptable unless specifically agreed otherwise in writing.

The company reserve the right to suspend all or part of the provision of services should the client fail to pay for all relevant services on time. Services will remain suspended until payment has been received in full. While services are suspended, the company reserve the right to return post to sender. The company shall not be held liable for any losses as a result of interruption to service(s).

If the company detects that the client has been using the service address prior to having an active subscription, the company reserves the right to levy backdated charges for any unpaid periods + a 25% surcharge. 

Services Levels:

The company endeavours to provide a high level of service to it’s clients at all times. However, as the company is reliant on third parties (postal services, couriers, landlords, etc) which assist in the delivery of services, the company cannot guarantee, nor does it make any warranties or representations, that services will be uninterrupted or error-free and the company shall not, in any event, be liable for interruptions of service which are beyond the company’s reasonable control.

The company provides a physical UK mail address for clients to use; while this is – and should be – widely accepted, the company does not have any control over whether third parties choose to accept it or not, and the company cannot be held responsible or liable in any way for the decisions of third parties. In such instances, the company will endeavour to assist where possible, however the client accepts that ultimately such issues are strictly between the client and the relevant third party.

Client Confidentiality:

The company undertakes to treat all client information as confidential. However, should it be served with an appropriate court order, the company may be legally required to co-operate with law enforcement agencies and required to disclose information about the client.

Acceptable Use:

Subject to the clients’ account with the company being active and up to date, the company authorises the client to receive post at the service address for any legal and lawful purpose from any person, business or organisation anywhere in the world.

Due to regulations, UK Limited Companies and UK Partnerships are not permitted to use the company’s standard virtual mailbox services. Furthermore, the service address cannot be used with Companies House in the UK.

The client agrees to not use the service address for any purpose which could cause reputational damage to the service address, building or the company.

The client understands that the company does not accept visitors at the service address, including the client themselves, as collections are not permitted (unless otherwise agreed in writing). Therefore, the client must not encourage visitors in any way, nor visit themselves unannounced. In such situations, the company reserves the right to charge a visitors fee to the client of £25 per unauthorised visit.

Should the company detect the service address being used in a way that is not permitted, the company will take appropriate action to remedy the situation.

Soliciting Staff:

The client shall not, for a period of 12 months following cessation of this agreement, cause, encourage or assist any of the company’s employees to leave it’s services or to do anything which if done by the client would be a breach of this agreement.

Cancellation Policy:

If the client does not wish to continue using the company’s services, the client may cancel the subscription by putting it in writing to the company via email only. Cancellations are not accepted by phone or any other means. It is the clients sole responsibility to submit the cancellation to the company within the appropriate timescale and the company will not refund for any periods where the client claims they intended to cancel. Once the cancellation has been actioned, the service will continue to run until the end of the current billing period; pro-rata refunds are not issued.

Refund Policy:

Requests should be made in writing and are at the sole discretion of the company. Refunds will not be granted if the following is identified: the customer has activated the service, the customer has already started using the address online or offline (regardless of duration and/or whether post has been received or not) or the customer has not or is unwilling or unable to provide sufficient ID as required by law.

Other Terms:

The client undertakes to provide the company with all the information and co-operation that the company may reasonably require from time to time to enable the company to perform and observe its obligations. The client agrees with the company not to conduct any activities which could be/is considered as illegal, immoral or obscene and agrees not to use the company’s services for any such purpose.

Neither party shall be held liable to the other for any loss or damage which may be suffered by the other party due to any cause beyond the first party’s reasonable control, without limitation.

The company reserves the right to amend, alter or vary any aspect of the service it provides to the client without limitation or liability, including the service address, it’s scale of charges and terms of business. While the company will endeavour to give reasonable notice (normally one month’s written notice via email), it reserves the right to do so with immediate effect. Any notices issued by the company to the client shall be deemed delivered unless the company is informed otherwise.

In certain cases, it may be necessary to terminate the services it provides to the client and the company reserves the right to do so with immediate effect.

In order to comply with KYC (Know Your Customer) regulations, the company requires all clients to complete a basic verification. Any information and documents, photos or scans provided by the client will be used solely for identification purposes and will not be shared or disclosed to any third parties. The company is unable to release or make available to the client any post which has been received unless the company has appropriate and acceptable identification on file for the client.

If the client fails to provide acceptable ID within one (1) month of activating the service, the company reserve the right to return post to sender.

The company accepts no responsibility for loss or personal injury caused to clients or guests of clients when visiting our premises.

Entire agreement:

This agreement represents the understanding between the company and the client. This agreement shall be governed by and construed and interpreted in accordance with English Law. By ordering any of the company’s inbound services shall be deemed as acceptance to the Terms of Business as stated above.